返金ポリシー

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@transeller.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@transeller.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@transeller.com.

Return and Refund Policy

Last updated: August 29, 2026

Thank you for shopping at Rafuta (by Transeller). If you are not entirely satisfied with your purchase, we're here to help.

1. Return Window

You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Item Condition

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories attached.
• A receipt or proof of purchase (Order Number) is required.

3. Return Process

1. Request a Return: Contact us at admin@transeller.com with your Order ID, reason for return, and photos of the item (if damaged or incorrect).
2. Authorization: Once your return request is approved, our customer support team will provide you with return instructions and authorization.
3. Ship the Package: Securely package the item and send it to our physical return address listed below.

4. Return Shipping Address

5. Return Shipping Costs & Restocking Fees

• Defective, Damaged, or Incorrect Items (Store Error): If you received a defective, damaged, or incorrect item, Transeller will cover 100% of the return shipping costs. We will provide a prepaid shipping label or reimburse the shipping fee.
• Customer Remorse / Change of Mind: If you are returning an item due to change of mind or personal preference, the customer is responsible for paying the return shipping costs.
• Restocking Fee: We charge $0.00 (No Restocking Fee) on all returns.

6. Refunds Process & Timeline

• Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund.
• Inspection & Processing Time: Returns are inspected within 3 to 5 business days of arrival.
• Refund Disbursement: If approved, your refund will be processed immediately to your original payment method.
• Depending on your card issuer or bank, it typically takes 5 to 10 business days for the refunded credit to appear on your account.

7. Non-Returnable / Final Sale Items

The following items cannot be returned:

• Gift cards
• Downloadable software products or digital goods
• Personal hygiene products, cosmetics, or perishable goods once opened/unsealed
• Items marked as "Final Sale" or promotional clearance items

8. Contact Us

If you have any questions concerning our return and refund policy, please contact us at:

• Business Name: Rafuta (by Transeller)
• Email: admin@transeller.com
• Business Hours: Monday – Friday: 09:00 – 18:00 (KST)